It is always difficult to get into social collaboration software conversations without the necessary conversation about ROI.. However, there is some new studies starting to come out.
There's no enterprise collaboration calculator or formula. McKinsey recently conducted a study that sought to understand how Web 2.0 technologies impact how organizations collaborate with customers, partners, and employees. Its findings were quite interesting. For organizations deploying Web 2.0 technologies:-- 77% are seeing faster access to knowledge;-- 60% are reducing communication costs;-- 52% are seeing faster access to internal experts;-- 44% are cutting travel costs;-- 41% are seeing increased employee satisfaction.
(source: http://www.informationweek.com/thebrainyard/news/workgrouping_team_collaboration_workspaces/230500024/is-there-an-roi-for-enterprise-collaboration-tools)
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